Project Management — Successful vs Happy Closure — Part II

  1. Be available. It’s almost a full-time job. If your timezone doesn’t overlap with your client, it’s hard but that’s the key. If your client needs your support, you have to be there. Helping in winning business to your client should be your top priority. Remember, if your client makes a deal, your account is safe and has the potential to flourish.
  2. You need to align your team with the product’s marketing/rollout plan. For instance, if the product has to be presented at some seminar/webinar, exhibition, or trade show, you can help the team in prioritizing features to be presented in the event and simplifying and perfecting workflows from an end user’s perspective. On the other hand, you can assist the client in planning and developing presentation material. Really endless ways of your contribution 😄
  3. Learn your client’s availability by observation and talk to them at the time when the probability of getting a response is the highest. Talk to them at a fixed time at a regular frequency. Better, make them comfortable talking to you for a few minutes daily. The more habitual (s)he is, the more aligned you two are.
  4. In case you have to talk to a team, better schedule a weekly meeting, share a recurring meeting via Zoom/Teams, etc., and make sure it's added to their calendar.
  5. Help your clients succeed by helping them out of the way e.g. helping him/her in preparing a presentation. Competitor analysis and floating ideas (if you are weak at that, just don’t do it), brainstorming new features, user training, and collecting user feedback.
  6. Never share your feelings with your client or the team. You are a professional. Don’t make things personal at all.
  7. Never work unpaid. Your time is as precious as anyone else. Provide an ideal service to your organization and clients but not for free. Know your worth.
  8. Invest in your professional development and personal grooming. No one is perfect and the sky is the limit. Learning more languages, accents, dialects, knowing more about different parts of the world, people, traditions, sports, films, music, human psychology, business management, startup ecosystem, fund-raising, venture capital, accounting, and everything I could not mention 😀

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Sharjeel Nisar

Sharjeel Nisar

3 Followers

Poet, Dreamer, Founder, Educator, Software Engineer, Project Manager & Trainer